Complaints
1How to file a complaint
If you encounter an issue regarding a property, a transaction, or any aspect of Monnara's services, we welcome your complaint through the form below. We are committed to reviewing and addressing every complaint as soon as possible.
2Information Required
Name, phone number, a detailed description of the complaint, and the property reference number if applicable (e.g., MNR-2026-XXXXX).
3After Submission
You receive a reference number straight away, and an email confirming the complaint and the date by which we will reply with the outcome. You can follow its status any time from My account → Complaints & reports, and no decision is taken before the other party has been heard.
4Direct Contact
You can also email us directly at info@monnara.co.